Concierge services
With staff on-site or remotely
UNI EN ISO: 9001:2015
Concierge is no longer an optional, it is an expected service in world-class cities and destination. Those who live or work in state-of-the-art buildings care about their well-being and want to be part of a community.
In addition, the increasing complexity of real estate developments (e.g. shared spaces, electronic access, ESG standards to be met) requires advanced operational skills, which TopLife provides by taking inspiration from the hotel experience
Reception like in a 5-star hotel
With qualified personnel to welcome and assist residents, tenants and their guests
Concierge services for those living and working in the property
From everyday use to dream experiences
Operational management of spaces and suppliers
By integrating apps and software with property management, meeting ISO 9001 standards.
Community Activities
To enhance the value of the avaliable shared spaces, following ESG and WELL principles.
Relocation e welcoming
To make moving to a new city, home, or workplace easier
Apps and technologies for the property
Market-tested Solutions Since 2019
35.000+
Users
31
Activated Apps
Last update July 2024
We create a new app for each building, fully customized. The structure has been thoroughly tested and the first implementation took place in 2019.
Updates are constantly made to connect concierge services, book spaces such as gym and meeting rooms, integrate with smart doors and external applications, submit technical tickets, publish events and news, share documents, and communicate within the community of users, with suppliers and with emergency contacts.
Discover the apps developed by TopLife Concierge
Clients
Examples of managed projects
62
Buildings serviced
228
Companies served
Last update July 2024
Our teams of professionals provide concierge services in large corporate headquarters, multi-tenant buildings, business parks and commercial destinations. We also offer concierge services in high-end apartment buildings, Built-To-Rent, and large urban developments in the residential sector. Additionally, we provide remote concierge services to complement employee benefits programs or assist with staff and family relocations.
InvestiRE entrusted TopLife with the task of providing concierge and front-office services to the inhabitants of the residential buildings included in the PRS Fund. They also engaged us in the design of the shared spaces (e.g. layout and FFNE of gym and coworking areas) and of the technology for smart doors and maintenance tickets.
TopLife contributed to define the spaces dedicated to the community’s engagement (e.g. gym, playground, shared kitchen, cinema room, tool sharing). These facilities are located within the seveal towers of the large residential development of SeiMilano, where our concierge manages day-by-day operations.
The residents of Bosco Verticale Tower E enjoy a 5-star hotel service thanks to the presence of TopLife concierges 24/7, who also take care of the reservation of gym and meeting room, supported by a customized app.
TopLife presides the reception desks of the two Wellio sites in Milan, offering concierge services to every single user, monitoring meeting rooms reservations, organizing events and assisting tenants with their onboarding and requests.
The headquarters of Enel in Milan host the professional concierges of TopLife, who developed a customized system to manage shared spaces, working desks and employees’ welfare.
The complexity of a business park such as Segreen, with its multiple buildings and attractions (e.g. cafeteria, restaurant, kindergarten, car care point, parking, fitness centre) is governed by the integration between an on-site concierge and the app for requesting services, booking spaces and opening maintenance tickets.
TopLife identity
people and values
TopLife was founded in 2010 with the idea of applying the quality standards and processes of premium hotels to residential and office buildings. No longer a doorman or a simple security service, but a reception staffed by professionals with a vocation for hospitality, motivated by the career opportunities within the company.
These people are the heart of TopLife: they establish and maintain a relationship of trust and collaboration with those who work or live in the building, as well as with the entire ecosystem of suppliers, to establish synergy and harmony.
We believe in the continuous development, empowerment and talent of young people. This is why our average age is under 30, and why we work with university institutes (e.g. Bocconi and IULM) to select the managers of the future and carry out research projects.
Our drive for innovation leads us to minimise the environmental impact of both ourselves and the users of the buildings in which we operate, promoting paperless procedures and implementing green nudges to encourage reduced consumption and other sustainable behaviours.
TopLife is the only concierge operator in Europe to be ISO 9001:2015 and ESG++ certified.
65%
University graduates
63%
Females
29 years old
Average age
72%
Permanent contracts
11
Languages spoken
Last update August 2024
News and press review
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Contact us
We operate throughout Italy. Soon also in Spain and other European countries.
Registered office:
Corso Buenos Aires 5, Milano
Social Hub:
Corso Vittorio Emanuele II 9, Milano